Returns
All items can be returned for a full refund as long as:
(i) you contact us within 14 days to inform us you'd wish to return the item(s)
(ii) you then return the item(s) to us within a further 14 days and they must be returned in the same condition as you received them
(iii)) that any hygiene tags remain in place
Please note that you must email us within 14 days of receipt of goods to notify of your intent to return. You then have a further 14 days to return the item(s) to us, in order for your return to be accepted and a full refund to be eligible.
Being on holiday will not be deemed an adequate reason for late returns so please ensure you leave enough time when ordering to return any unwanted item(s).
If you wish to return your Davy J's, please email info@davyj.com with your name, order number and reason for return and we will get back to you within 48 hours (weekdays) with a free returns label to print at home. We are happy to issue one free UK returns label per order.
Please note that it is the customer's responsibility to print the label at home or another suitable place, we are not able to ship labels out to you.
All items can be returned for a full refund, providing you contact us within 14 days of receipt of order to inform us you wish to return the item/s. You have 28 days from receipt of goods to return the item(s) in the same condition as you received them (any hygiene tags and hang tags must remain in place).
Please note returns are at your own cost and all postage costs are non-refundable.
All customs and taxes are the responsibility of the customers.
Please email us first and then send any applicable returns to:
Davy J Returns
The Sail Loft
3 Richmond Walk
Plymouth
UNITED KINGDOM
PL1 4LL
Please email us at info@davyj.com with evidence of your proof of postage and we'll get back to you within 48 hours.
For UK orders using our free returns label please obtain a proof of postage from the post office when returns are shipped. Davy J will not be responsible for items that are damaged or lost in transit without this.
For all international orders Davy J will not be responsible for items that are damaged or lost in transit so please obtain adequate postal insurance to cover the value of the item shipped.
If you would like to swap a size or colour please drop us an email to info@davyj.com within 14 days of receipt of your original order and we will advise you on the best way to make an exchange.
We are happy to exchange orders (subject to availability) for an item(s) of equal value or less than the original order. If the item you'd like to exchange for is of a greater value, we'll kindly ask that you place a separate order for the new item and request you return your original order to us for a refund within our specified 14 day returns window.
Just to note:
(i) we are happy to cover the postage costs for one exchange (UK only).
(ii) if the exchanged item(s) are not suitable, you have 7 days from receipt of the exchanged goods to inform us you would like to return for a refund, and a further 7 days to return the item(s) to us at your own cost.
(iii) if you would like to then try another size/colour/style, please place a new order through davyj.com
We process returns weekly and payment can sometimes take 3-5 days to reach your account so please allow 2-3 weeks from posting for refunds to reach you.
Please contact us first on info@davyj.com to arrange your return. For free UK returns a free postage label will then be provided.
If you are sending direct please send all returns to:
Davy J Returns
The Sail Loft
3 Richmond Walk
Plymouth
UNITED KINGDOM
PL1 4LL
If a returns label has not been provided please note that return delivery will be at the sender's own cost.
If you contact us 15-28 days after receipt of your order, although we are unable to offer a refund, in most circumstances we are happy to either issue a credit in the form of a gift card to use against a future purchase, or we can exchange for item(s) of equal value to the original order (please note this exchange is non-returnable and non-refundable).
Unfortunately, we are unable to offer returns, refunds, credit or exchanges on orders that are communicated after 28 days from receipt of goods has passed.